Honor repair

For an Honor repair, first select your exact device model. The respective model selection will show which repairs are offered and the applicable price. Please inquire about any damages or devices not listed before booking.

Check Honor model and version

In addition to the model series, please specify any suffixes such as Lite or Pro. If your Honor is a foldable device, describe whether the outer or inner display is affected. Whether a repair is possible depends on the specific model, the damage, and the availability of spare parts.

What is no longer working?

Cracked glass, a black screen, and touchscreen failure can have different causes and require different scopes of repair. Read our information on display repair. For short battery life, there is information on battery replacement; a device that does not charge should first be checked for the cause of the charging issue.

Drop off Honor in Aachen

Have the model name and a description of the fault ready. There is a separate Huawei repair selection for Huawei devices; do not choose based solely on a similar product name.

STARPHONE, Blondelstraße 10, 52062 Aachen. Call 0241 4013737 or inquire about model and damage. Clarify spare part availability before you travel.

← Mobile Phone Repair in Aachen

18 models

Start repairYour repair

Choose your device – with a 12-month warranty.We have your device – now choose what should be done.

4,8 · seit 1998 · 12 Monate Garantie

Describe the device and the problem to us – we will get in touch and find the right repair solution.

No results in your search? Enter your device's model number (e.g., A3105, SM-S921B) – the search will often find the model that way. Or simply bring your device to Blondelstraße 10 in Aachen: We will identify the model for free on-site.

Your data remains private – we do not access it.

iPhone: Settings › General › About. There you'll find the model name and model number.

Samsung / Android: Settings › About phone. Alternatively, the model number is printed in small type on the back of the device or on the original packaging.

Your personal data stays on the device – we don't access your content during a repair. We recommend making a backup before dropping it off. If you like, we can advise you on this in person at our shop in Aachen.

Guide

How your repair works with us – step by step.

Mobile phone repair at the workshop in Aachen

How your phone repair in Aachen works

Choose your model, see the price, drop off your device – or send it in. Often ready the same day – depending on the model and parts availability.

  1. Mobile phone repair in Aachen: select your device and repair in the STARPHONE configurator

    Choose repair

    Find your model and tap what needs to be repaired. You will see the price immediately, including VAT.

  2. Bring or send your mobile phone for repair to the STARPHONE workshop at Blondelstraße 10 in Aachen.

    Drop off or send in

    Bring your device to Blondelstraße 10 – or send it in.

    Drop off in store

    Send in

    • Shipping label by email
    • Insured both ways
    • Pay online
  3. Technician repairing a smartphone at the STARPHONE workshop in Aachen

    We repair

    Using tested spare parts, specialist company since 1998. If we find further damage, we will ask you first – we won't repair anything without your approval.

  4. Pick up repaired mobile phone in Aachen or have it returned via insured shipping

    Pick up or receive back

    Pick up in store or receive back insured. 12-month warranty on spare parts and labor.*

What you should prepare

  • Device code – you don't need this when booking. If we require it for the functional test, we will contact you once your device arrives. If we ask for the code upon receipt and you prefer not to provide it, we will be unable to test all functions. Consequently, we cannot provide a warranty for any untested functions.

  • Have your IMEI ready (Settings or *#06#) – so that we can uniquely identify your device.

  • If possible, create a backup.

  • Case, screen protector, and SIM card can stay inside.

Frequently asked questions

No, just drop by during opening hours.

If dropping off at the store, payment can be made on-site. If sending by mail, you pay online.

Often ready the same day – depending on the model and parts availability.

We will ask you beforehand; we will not repair anything without your approval.

For the functional test before and after the repair. You do not need it when booking – if we require it, we will contact you once we receive your device. If we ask you for the code upon receipt and you prefer not to provide it, we will be unable to test all functions. In that case, we cannot provide a warranty for any untested functions.

As a rule, yes. Data remains unaffected during a display or battery replacement. However, it is still recommended to back up your data beforehand.

The price depends on the model and the repair. You can see the price for your device immediately in the configurator.

Start your repair now

* The 12-month warranty covers the replaced part and the work carried out. Excluded are water damage and consequential damage caused by drops, moisture or improper use after the repair.