Repairs for businesses, public authorities, and schools
B2B repair for company mobile phones, business phones, school iPads, and laptops – in our workshop in Aachen, for companies nationwide.
This offer is intended exclusively for companies, self-employed individuals, practices, schools, and public authorities. Private customers are requested to visit our retail store at Blondelstraße 10, Aachen. Billing is carried out by invoice with VAT stated separately.
- On account
- Combined shipping
- 12-month warranty
Services for businesses
Company mobile phones and work phones
Display, battery, charging port, and camera for all common brands.
Tablets and school iPads
iPads and Android tablets from schools, medical practices, and field service.
Laptops and MacBooks
Display, battery, and keyboard – we will clarify parts availability in advance.
Data deletion
Reset decommissioned devices, with a log for each device.
Purchase
We purchase decommissioned company equipment depending on the model and inspection.
For businesses, freelancers, practices, schools, and public institutions.
Here's how it works
Inquiry
Via the form or by phone. Briefly state the devices, models, and damages.
Offer
You can send the devices collectively by parcel or bring them to Blondelstraße 10. We will inspect them and provide a price – work will only begin after your approval.
Repair and return shipping
Repair in our own workshop, followed by return shipment or collection by arrangement. Invoicing will be provided showing VAT.
Data deletion with deletion log
Our technicians wipe decommissioned smartphones, tablets, and laptops in three steps.
Deletion
Our technicians are performing a full factory reset of the device.
Restart and setup
After that, we will restart the device and briefly set it up as far as the home screen – we are happy to do this together with you.
Log per device
You will receive a report including the model, serial number or IMEI, date, method, and test results.
Before drop-off – Apple devices only
Please sign out of your Apple ID or turn off "Find My" to disable the Activation Lock – only the account holder can do this, as we cannot remove Apple IDs or bypass iCloud locks. For Android devices, no preliminary steps are necessary; we will remove the Google account ourselves.
Inquiry for your company
Please briefly describe which devices are involved. We will get back to you with the next steps.
Fields marked with * are mandatory. All other information is optional.
Or directly: 0241 401 37 37 · info@starphone.de
We use your details exclusively for processing this request. Further information can be found in our privacy policy.
Frequently Asked Questions from Business Customers
When will we receive an offer?
After inspection of the devices. For multiple devices, you will receive an overview of all items.
We are not based in Aachen — is that still okay?
Yes, we work for companies throughout Germany. You send us the devices collectively by parcel, and we will coordinate the shipping details with you in advance.
Do you work with framework agreements?
Please contact us. Fixed agreements regarding procedures and billing can be arranged, and we can consolidate multiple transactions into a collective invoice upon request.
What happens to the data on our devices?
For most repairs, we do not require access; all repairs are performed exclusively in our own workshop. If a device fails to start, we will back up existing company data, provided the defect allows it.
Is there a warranty on repairs for businesses?
We provide a 12-month guarantee on the installed replacement part and labour. For liquid damage, the guarantee covers only the installed parts. Damage caused by the customer, new impact damage and third-party intervention are excluded. Statutory rights remain unaffected.
How does the data deletion process work?
Our technicians will reset the device using the manufacturer's function, restart it, and perform a brief setup up to the home screen – we are happy to do this together with you. For each device, you will receive a report including the model, serial number or IMEI, date, method, and inspection details.
What do I need to do before deleting the data?
For Android devices, nothing – we remove the Google account ourselves. For Apple devices, please sign out of your Apple ID beforehand and turn off "Find My," which will disable the activation lock. Only the account owner can do this: we cannot remove an Apple ID or bypass an iCloud lock.