Phone, tablet & laptop repair by mail
Sending in and return shipping free within Germany.
Choose repair- In Germany: sending in and return shipping free
- Insured in transit
- 12-month warranty
- Specialist workshop since 19984.8 · over 1,300 Google reviews
What we repair
It’s that simple
- 1Choose a repair
- 2Pack your device
- 3Drop off the parcel
Why by mail?
You don’t have to come to us: choose the repair online, send your device well packed to our workshop and get it back insured – with a 12-month warranty on parts and labour. We check every device on arrival and contact you first if more is broken than expected. You can send in from Germany, the Netherlands, Belgium, Austria and Luxembourg.
Frequently asked questions about sending in
What does shipping cost?
Within Germany, shipping there and back goes via DHL and is insured both ways.
How long does it take?
Often ready the same day – depending on the model and parts availability. Counted from when your parcel arrives at our workshop; shipping there and back comes on top.
Is my device insured in transit?
Yes. Both ways are insured with DHL.
What warranty do I get?
A 12-month warranty on the part and the work carried out – just like a repair in our shop.
Which countries can I send in from?
From Germany, the Netherlands, Belgium, Austria and Luxembourg. In Germany, sending in and return shipping are free; from the other countries, sending in costs €15 (one-time) and return shipping is free.
What if more is broken?
If we find further damage, we contact you first. Without your approval we do not carry out any additional work.
What if it can’t be repaired?
Then we’ll let you know beforehand. You pay nothing, and we send your device back free of charge. If you like, we’ll talk with you personally about what else is possible – for example data recovery, buy-back or trade-in.
My battery is swollen – can I send in the device?
Please don’t send it in – get in touch with us first, via chat or by email at info@starphone.de.