Xiaomi Repair

Is your Xiaomi smartphone damaged or not working as expected? Select the exact model and check the repair options offered for it. The selection will show you which services and prices are available for this device.

Correctly identifying your Xiaomi, Redmi, or POCO

For identification, we need the full designation found on your device, the purchase receipt, or the packaging. Additions like Pro, Lite, or 5G can indicate different versions. Similar names do not mean that displays, batteries, or housing parts are interchangeable. If your Redmi or POCO model is not listed, please inquire about repair options in advance.

Distinguishing between display, battery, and charging issues

In the case of display damage, please state whether the screen and touch function are still working. In the event of a short battery life or charging problems, a description of when the error occurs is helpful. This does not yet determine the cause; you can find information under battery replacement and for checking charging issues.

Requesting a Xiaomi repair in Aachen

For unknown faults, we will first clarify the model and testing procedure. Back up important data if the device is still safely operable.

STARPHONE, Blondelstraße 10, 52062 Aachen. Call 0241 4013737 or inquire about model and damage. Please check the availability of spare parts before you visit us.

← Mobile Phone Repair in Aachen

15 models

Start repairYour repair

Choose your device – with a 12-month warranty.We have your device – now choose what should be done.

4,8 · seit 1998 · 12 Monate Garantie

Describe the device and the problem to us – we will get in touch and find the right repair solution.

No results in your search? Enter your device's model number (e.g., A3105, SM-S921B) – the search will often find the model that way. Or simply bring your device to Blondelstraße 10 in Aachen: We will identify the model for free on-site.

Your data remains private – we do not access it.

iPhone: Settings › General › About. There you'll find the model name and model number.

Samsung / Android: Settings › About phone. Alternatively, the model number is printed in small type on the back of the device or on the original packaging.

Your personal data stays on the device – we don't access your content during a repair. We recommend making a backup before dropping it off. If you like, we can advise you on this in person at our shop in Aachen.

Guide

How your repair works with us – step by step.

Mobile phone repair at the workshop in Aachen

How your phone repair in Aachen works

Choose your model, see the price, drop off your device – or send it in. Often ready the same day – depending on the model and parts availability.

  1. Mobile phone repair in Aachen: select your device and repair in the STARPHONE configurator

    Choose repair

    Find your model and tap what needs to be repaired. You will see the price immediately, including VAT.

  2. Bring or send your mobile phone for repair to the STARPHONE workshop at Blondelstraße 10 in Aachen.

    Drop off or send in

    Bring your device to Blondelstraße 10 – or send it in.

    Drop off in store

    Send in

    • Shipping label by email
    • Insured both ways
    • Pay online
  3. Technician repairing a smartphone at the STARPHONE workshop in Aachen

    We repair

    Using tested spare parts, specialist company since 1998. If we find further damage, we will ask you first – we won't repair anything without your approval.

  4. Pick up repaired mobile phone in Aachen or have it returned via insured shipping

    Pick up or receive back

    Pick up in store or receive back insured. 12-month warranty on spare parts and labor.*

What you should prepare

  • Device code – you don't need this when booking. If we require it for the functional test, we will contact you once your device arrives. If we ask for the code upon receipt and you prefer not to provide it, we will be unable to test all functions. Consequently, we cannot provide a warranty for any untested functions.

  • Have your IMEI ready (Settings or *#06#) – so that we can uniquely identify your device.

  • If possible, create a backup.

  • Case, screen protector, and SIM card can stay inside.

Frequently asked questions

No, just drop by during opening hours.

If dropping off at the store, payment can be made on-site. If sending by mail, you pay online.

Often ready the same day – depending on the model and parts availability.

We will ask you beforehand; we will not repair anything without your approval.

For the functional test before and after the repair. You do not need it when booking – if we require it, we will contact you once we receive your device. If we ask you for the code upon receipt and you prefer not to provide it, we will be unable to test all functions. In that case, we cannot provide a warranty for any untested functions.

As a rule, yes. Data remains unaffected during a display or battery replacement. However, it is still recommended to back up your data beforehand.

The price depends on the model and the repair. You can see the price for your device immediately in the configurator.

Start your repair now

* The 12-month warranty covers the replaced part and the work carried out. Excluded are water damage and consequential damage caused by drops, moisture or improper use after the repair.