Repair by mail made simple

Sending in and return shipping free within Germany.

  1. Choose

    Pick your device and the damage, pay online.

  2. Pack

    Just the device, well padded in a box.

    Not in the parcel: case, charging cable, SIM card.

  3. Drop off

    Stick on the label from the email, drop it off at a DHL drop-off point.

We take care of the rest – and let you know if more is broken.

Swollen battery or bent device? Please don’t send it in – get in touch with us first, via chat or by email at info@starphone.de.

Choose repair

Costs, warranty and countries: repair by mail →

Frequently asked questions

How do I pack my device properly?

Just the device, without case, charging cable and SIM card. Padded all around in a sturdy box – no envelope.

How do I get the shipping label?

After booking in the configurator, you automatically receive an email with a DHL returns link. Fill it in briefly, get your shipping label and drop the parcel off at a DHL drop-off point.

What happens to my data?

With a hardware repair, your data stays on the device. A backup beforehand is still a good idea.

My battery is swollen – can I send in the device?

Please don’t send it in – get in touch with us first, via chat or by email at info@starphone.de.

In Aachen? Just bring it to Blondelstraße 10.