Repair for IT Service Providers & Dealers

For companies, self-employed individuals, and institutions only.

IT service providers and retailers often deal with a variety of different devices and types of damage. Instead of processing each repair case individually from a commercial perspective, business customers can bundle multiple smartphones, tablets, or notebooks into a single inquiry and organize collective billing.

Send B2B inquiry · 0241 401 37 37

Typical devices and repair cases

  • Smartphones from various manufacturers with display or battery damage
  • iPads and standard tablets with display or charging issues
  • Notebooks and MacBooks upon verification of model and spare part availability
  • Smartwatches with display or battery damage
  • Circuit board and micro-soldering repairs after microscopic examination

For bundled business customer orders

For business customers, we offer net quotes, payment on account with itemized VAT, and collective invoicing. Collective shipping throughout Germany can be arranged upon request. For companies within the Aachen city area, collection is possible by arrangement. Business customer orders are given priority in acceptance and processing.

Everyday example

Example: An IT service provider collects several defective employee devices from a client and wishes to request a service for all of them together. A retailer has two smartphone repairs and one tablet at the same time. Instead of managing several separate transactions, the requirements can be submitted as a single request.

Workshop and warranty

Repairs are performed in our own STARPHONE workshop in Aachen. The company has been in business since 1998. A 12-month warranty applies to spare parts and labor; for water damage, this applies only to the parts installed.

Frequently asked questions

Can different brands be requested together?

Yes. Multiple devices can be combined into one business customer inquiry.

Are net quotes available?

Yes. Net quotes, invoices with itemized VAT, and collective invoicing are possible.

Is collective shipping possible?

Yes, throughout Germany by arrangement.

How long does the repair take?

The duration depends on the model, damage, and spare part availability. After inspection, we will coordinate the expected repair date with you. Transport times are added for shipped items.

Before collective shipping: Please do not send devices with swollen or damaged batteries as a standard package. Coordinate acceptance with us first and observe the shipping instructions.

How to get a repair quote

  1. Describe your requirements: Provide the model, quantity of devices, and defects via the B2B form.
  2. Coordinate handover and inspection: Arrange for shipping or drop-off. After inspection, you will receive a quote; a net quote is available upon request.
  3. Approve repair: The repair begins once you have provided your approval. Subsequently, the return and billing are processed.

Further industries

Request repair service now

You can also request a service for a single company device – there is no minimum quantity. Please provide the model, quantity, and defect if possible. You can include a requested date, and we will coordinate the feasibility with you.

Send B2B inquiry · Call us directly: 0241 401 37 37