iPad screen cracked: keep using it or is it dangerous?

You should not continue to use an iPad with a cracked screen glass. Even if the image and touch functionality still respond, broken edges can cause injury. Apple explicitly points out this risk in the iPad safety information.

What to do in case of broken glass

Stop using the device and turn off the iPad if it is safe to do so. Keep children away from damaged glass. Do not press on broken areas and do not remove shards with your bare hands. Applying a screen protector after the fact does not make a damaged display safe to use again.

Glass only or the entire display unit?

A still-visible image does not prove that only the glass is affected. Image interference and touch failures help with the error description, but do not replace an inspection. Which component can be repaired depends on the iPad model and the actual damage.

Check model and repair price

Have your iPad series, generation, and, if possible, model number ready. If the device cannot be operated safely, use the proof of purchase or packaging for identification. In the iPad repair selection, you will find offered services and the respective model price. An economic decision also takes into account the condition, other damage, and the value of the device.

What about my data?

Check existing backups using another device. Do not continue to use a damaged iPad just to create a backup. If important data is missing, talk to us about the possibilities and risks before placing an order. Data preservation cannot be guaranteed in all cases.

School iPad or insured device

If the iPad belongs to a school or company, first clarify the repair approval. Do not remove management profiles or reset the device on your own. Our page on school iPad repair helps with preparation. You can clarify potential coverage of costs based on your contract with the relevant insurer.

Drop-off in Aachen or mailing in

You can inquire about repair options at STARPHONE on Blondelstraße 10, 52062 Aachen. Call 0241 4013737 and provide the model and damage details. For drop-offs, you can find information on tablet repair in Aachen.

Before mailing: Please do not ship devices with a swollen or damaged battery as a standard package. Clarify acceptance with us first and follow the shipping instructions.

How to prepare a device for shipping is explained on the mailing-in page. Safe handling and packaging should be clarified before shipping.

Frequently asked questions

Can I still use the iPad if there is a fine crack?

Even a fine crack is damage to the screen glass. Stop using the device and have it inspected.

Is a new screen protector enough?

A screen protector does not replace a repair and does not fix broken glass or potential damage to the display or touch functionality.

Is glass replacement possible for every iPad?

That depends on the construction, model, and damage. Inquire using the complete model designation.